Shopify account hacked. not enough staff to do it all.
Shopify account hacked.
I am having issues with Shopify and my account.
Shopify account hacked Not totally surprised though. Whether it’s promotional campaigns or recurring newsletters, email marketing is a dependable way to drive traffic to your website and build a loyal audience. Because of this I can not log in to deactivate the fraudulent account. This is to ensure that there is always a card available to charge when your invoice is due. Hi I can definitely understand your concern! Based on the URL you shared it looks like this might be a collection created within your admin or possible from the new Shopify Collabs service. Create a Shopify account One last step before starting your free trial. I did everything in my abilities to have my shop protected with 2 step verification. Shopify Education and Credentials just looked through the thread though and other people having the same issue, so hopefully something on Shopify backend and we are not being hacked (fingers crossed!) 3,657 What do I need to do to quit getting verification codes? My cc was reported last week stolen, its been canceled but someone keeps trying to buy things using Shopify. Of course I know its SPAM but is there a way to report and/or block this "person" from accessing my webs Hi - I reset my Shopify password. There would be a much worse issue than visits. Shopify does not decline orders on your My account was hacked at the beginning of June and shopify has YET to respond to me after NUMEROUS chats and emails. So busy trying so hard and working so hard and not paying attention. Talk through your needs, assess your setup, and learn about selling in person with Shopify POS. Shopify New Accounts Vs. From paying for a free theme to "experts" who can help you get 40K in sales in a week. " I did not request these codes. Sorry to hear this about your customer, but online security is something that we take very seriously here at Shopify. Thank you for reaching out about this and the details you shared here. The thing that really was frustrating about shopify is that I told them the bank account was fraudulent and they still deposited 2 more payments to it. What to do: RCMP - Identity Theft and Our Shopify account was hacked and our bank account info was changed. "darls. I have never used Stripe. Then we today we have had a bunch of items zero’s out , prices gone and inventory set to zero!! Everyday something is happening, no one has access to do it but me and my daughter that have been doing it for years. I am waiting on shopify to see what gets reversed or if I get my money back or I will be taking legal action against shopify. melio. Buy & Sell Shopify Account and Shopify Stores at the secure marketplace Z2U. I would not be able to access accounts/store from the forums myself, so this would be the next best step to take here. I have contacted the “ store ” , but I doubt they’ll reply or even refund. Shopify’s app store provides thousands of tools to make Shopify store owners lives easier. Since this request involves sensitive information, we’ll need to access your account in order to complete this. Mark as New; Bookmark; Subscribe; Mute Shopify Is Incentivized To Keep You Safe. I am sorry this happened to a customer from your site. I request to change the password and This morning I randomly received two texts from a 5 digit number saying "Enter ##### as your Shopify authentication code. An unauthorized user has added two-step authentication to my account, and I am unable to bypass this to regain control. In some cases, you might log in and a message displays that your account is locked. Explain your situation, and they To date, Shopify has never been hacked in a way that Customer Account information has been compromised (they are publicly traded, if this happened, they have 90 days to go public with it). When I called Shopify, they told me to change the bank Same has happened to me and lost about $10k. I am totally lost. They used stolen credit cards to purchase items at a volume far above our normal average order price - $750 per order instead of $45 per order. I paused my Shopify account Sorry to hear that your Shopify account was shut down. New customer accounts are a newer version of customer accounts that aims to offer a streamlined, password-less experience. ; Common Signs of a Hacked Shopify Site: I have never used Stripe. Excursionist 15 0 10. This incident happened immediately after the collaborator code was given out to the theme's support team member. I hate chatting on websites but for this, I would have done it, but it wasn't an option. Best Mike Discover the terrifying moment when my Fortnite account got hacked and how I fought back to save my precious skins. I go to my Shopify app and I have been logged out. Learn how to replace or lock your Shopify Credit business card. Customers can log in to their account using Start or grow your business with Shopify. When reviewing these links, it is important to understand how they function and how they were initially created. Yes, I did all of those things after the fact. In ecommerce, this can lead to unauthorized access to customer accounts or administrative portals. There is ways to stop it, but the better word for it is preventing it. Attackers use automated tools to try numerous combinations until they gain access to an account, compromising sensitive data or resources. A thrilling tale of resilience and triumph! I am a shopify merchant, I am opening several shopify stores. you think the account manager could have made a phone call. Hi, so my Facebook account was hacked and the page my shopify account was linked to was taken over by the hacker. My account was hacked when I thought it was secured with a 2-Step Verification Process, and I got hacked again! Someone even changed my account in Shop with a password protection without my consent! Now, I had to undo this with an hour lost since the entire system was hacked; normally it should have taken me 1 minute or so! It’s annoying to This morning I randomly received two texts from a 5 digit number saying "Enter ##### as your Shopify authentication code. If you suspect that your Shopify Balance card has been compromised, lost, stolen, or fraudulently used, then you need cancel the card and request a replacement immediately to Yes, it is possible to delete your account. Classic Accounts. I also saw that the new Shopify Customer account sends one-time login codes to emails but not phone numbers. When I called Shopify, they told me to My website was hacked a few days ago and the person was able to change my bank account information. I'm worried that the customer will think I accessed her account again if any of her accounts get hacked in the future As such, many small, independent sellers who open Shopify accounts may be blissfully unaware of the regulatory requirements associated with doing so. darls@gmail. it’s most likely your device you changed the password from has been compromised. "Shopify will only send emails from official domains such as @shopify. In this case you will need to contact our authenticated support team to find out more about what has happened with your store account. But I didn't create them Any help would be hugely appreciated. Keep your focus on sales. I am at my wit's end and need to know where to go next since I can't get a response from anyone at I made my store on Shopify in 2023 but my store got hacked. I am having issues with Shopify and my account. I was right in the middle of moving the month of October so I did not Never received my money Bach Solved: Google search console threw up some URLs from my site tha haven't been indexed. I have not received payment for the last sale a few days ago from Shopify and cannot fulfil the order with the production company. Shopify, I never talked to a person only by email. did you ever have any results from shopify?? marilyn Blue Sky Clothing Co Hello. Emails from public email services such as Gmail, Yahoo, Apple mail, or Hotmail aren't from Shopify and should be treated as potential phishing attempts. First they created a two step authentication (that I do not have access to) and then tried to change my email to seb563zbrown@outlook. That must be frustrating, especially since you hadn't even launched your store yet. I have connected with our security team about this concern and I can share some insight and best next steps to get this resolved. Log in to your account if you can. Your account can be locked for account security reasons and other reasons. com or . Shopify Education and Credentials. Small business that got bigger problem. Incident Response Takeaways From the Shopify Hack. Invest in email marketing. We didn't I lost 297,000. I tell them my issues and they give me no real answer. so far shopify emails me about getting better security but does not answer any question at all. Shopify Apps. How often are the passwords changed? Are they only logging into one specific First off, hackers will hack. com' . Impersonation Accounts# Report a Facebook profile or Page pretending to be you or someone else. The details the stores in the USA have on the orders are identical to my Shop Pay details when I ordered something locally in Australia in April 2024. However, the payment card industry requires any business that accepts credit card payments to adhere to the Official PCI Security Standards . I use ppspy to find Shopify stores and track competitor stores. According to the company’s investigation, two rogue members of their support team were engaged in a scheme 5,322 likes, 214 comments - d2cwithaarjav on May 1, 2024: " More reasons to CHOOSE SHOPIFY! Reporting on Shopify is STRONGER than any other platform Shopify accounts RARELY GETS HACKED! You will not find the redirecting link problem in a Shopify based website Websites made on Shopify have FASTER & EASIER UI, UX So make sure if you are Hi Thank you for sharing those details. com, @email. Try subs related to the email Hank here from Shopify. Please visit the Shopify Two-step authentication provides extra security in case anyone other than you attempts to log in to your Shopify admin using your account. 4) be careful who you In this situation, I would encourage you to reach out to our live support here at this link so that they can investigate your account for you further and work to secure it if needs be. On September 22nd, Canadian-based e-commerce company, Shopify, disclosed a security incident involving the breach of data belonging to almost 200 merchants (and their customers). Sign up for your 3-day free trial today! Hacked Accounts# Recover a hacked Facebook account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. . When I called Shopify, they told me to Hi katie, I have just had the same thing happen to me. Yes 2FA is enabled and once enabled when we were hacked. so for better security you can restrict their access after your work. Security must be part of the development process. If you provided personally identifiable information through a suspicious channel, or your Shopify account was compromised, then refer to guides from your government, such as this information from the Canadian and United States governments. Reconnect or refresh the page to log in. They keep asking me how they can help. I am posting this on a different email because my other account has been hacked. I also The widespread adoption of mobile as a platform for ecommerce is no longer something you can ignore. Solved! Go to the solution. There is a lot, a lot of scam emails around. For the past year, a disturbing new Shopify cloning hack has lurked in the shadows, draining businesses of their profits and stealing consumer’s financial information. not enough staff to do it all. Twice he got by it and without the code. I am Shopify plus member2000 usd per month. Shopify is not taking any responsibility and won't reimburse me for my losses which goes beyond the payout such as advertising fees, It ended that I never got anywhere. Shopify is no help. We didn't Hi, Not the news I was hoping for for sure. Shopify is a publicly traded company with 500,000 customers, $150 million revenue, and a $10 billion dollar market cap, making it the most valuable ecommerce platform company in the world. Secondly, contact Shopify support advisors right away regarding this matter so hola disculpe hachearon mi cuenta empresarial de instagram y tenemos duda de si pueden tambien con eso hachear nuestra cuenta de shopify? nos pudieran asesorar para proteger nuestra pagina web y datos A few days ago, I discovered that someone had created a Shopify account using my email address. I was reviewing my list of customers & noticed that this man, Mark Mustermann, has created 20something accounts in multiple locations with subscriptions to receive email marketing on all of them. When I tried to log in I got a message saying that I need to input the code that Shopfiy sent via text. At this point I’m going to try to see if I can get New York Times or a business newspaper and see if they will write another article. Management. Speak with an expert. I will need to send this up to our accounts team who will temporarily disable this for you and you can set it up again then. This morning I randomly received two texts from a 5 digit number saying "Enter ##### as your Shopify authentication code. , in the context of the organization's Shopify account. I told them I wanted to talk on the phone and they said they would get back to me. Shopify's PCI compliance and security features means that customers can feel safe as their card information can’t be seen by either store owners or by anyone at Shopify. If you want to correspond directly, please let me know and I will send you my email address. Not only does mobile now account for more than half of all ecommerce traffic, but it now also exceeds desktop as the number one source of Google searches. I am at my wit's end and need to know where to go next since I can't get a response from anyone at Is there anything Shopify can. Discussions. Limit account takeovers. Shopify Discussions. Your Google ad got disapproved because your website (Popust. 7%, but may vary by store. And as of last year, these increases in mobile traffic have led to one third of all ecommerce sales happening on mobile I haven't been able to find any articles about someone being able to log into a customer's account this way. I think it is not correct regardless of whether I had my 2 step set up it Never received my money Bach Our Shopify account was hacked and our bank account info was changed. Immediate Actions: If you suspect your Shopify site is hacked, immediately My website was hacked a few days ago and the person was able to change my bank account information. If you can't log in, then reset your password. For optimal account security, the store owner shouldn't share their login credentials with In this situation, I would encourage you to reach out to our live support here at this link so that they can investigate your account for you further and work to secure it if needs be. Is there anything Shopify can. shopify. As for pure hacking through compromised code etc I would like to think that the Shopify team have robust systems in place to prevent this. It happens to so many people. We didn't Hello, Any help on this topic would be greatly appreciated. Manage your store, inventory, products, and automations. Enjoy powerful tools to manage every aspect of your business in one place. When you attempt to log in, you Changing password is the first step on lacking away the unauthorized person that is trying to get into your account. I can see 2 seprate log ins by the hacker after the 2fa was enabled. Was this working by design? I'm worried that the customer will think I accessed her account again if any of her accounts get hacked in the future. Shopify Security Concerns: With the rise in e-commerce, there’s an increasing need for robust security measures to protect online stores from potential threats. com, then you are at the right place for purchasing Shopify Accounts & Stores, special price, 100% safe, no hack, no cheats will happen, real sellers, real stocks Seamlessly log in to your Shopify account. Since the appeal form link is dead, I recommend trying the following: 1. online) might be compromised. 2FA provides an additional layer of security, making it harder for unauthorized individuals to gain access. Two Factor OR Passkeys (newer technology) are the best ways to secure anything these days. HI @Suemac . When I called Shopify, they told me to My account recently got hacked and someone purchased this rediculously priced item from “MARIE’S MARKET AND GROCERY”. The hacker disconnected our domain from our store, and placed it on his domain, creating redirects for all our products. I pause Our Shopify account was hacked and our bank account info was changed. How do I circumvent this It's been two weeks since i've been able to log in to my account due to the authenticator not working. Here is my story of what happened: Two weeks or so ago I started my Shopify This morning I randomly received two texts from a 5 digit number saying "Enter ##### as your Shopify authentication code. Open the AI chat window and type "contact support" Brute force attacks involve repeated, rapid attempts to guess passwords or encryption keys. My cell keeps getting slammed with verifications codes all hours of the day, multiple times per day. my account was suspended so it's all in review. but i had to reverse the charges to avoid chargebacks. they set up a customer and charged them $10k. Ecommerce Marketing. One of my payouts successfully went to their bank Our Shopify account was hacked and our bank account info was changed. “I keep Get help with Shopify by contacting their support team through the Shopify Help Center. When I called Shopify, they told me to If your account has been compromised, then take action to protect your data and your finances right away. My store was made by the name. They are from a John Smith (fake)with order #9999, plus the shipping address of "Steve Shipper". Changing password is the first step on lacking away the unauthorized person that is trying to get into your account. Cards cannot be removed from your Shopify account through the admin, they can only be replaced. With the right strategy, emails can do more than generate visits; they nurture long-term relationships with customers by offering Customer: two months ago someone hacked my shopify account. co" on the email: contact. Visits can be from bad bots or some scripts that scammers use to check all Shopify websites. Shopify Site Cloning Tools are Helpful but Potentially Malicious. ² The acceptance rate for Shopify orders is 99. " Our store on Shopify was hacked - Shyne Jewelers. Excursionist 15 0 9. Is there a way I can stop the payment process and report this store? Or a way to be refunded? Hello, Any help on this topic would be greatly appreciated. If you want to go a step further, you could use an app such as our Helium Customer Fields app to take over your site's registration and require email verification or manual account approval before an account is fully activated. total another Our Shopify account was hacked and our bank account info was changed. With administrative privileges, a user could update the inventory, stock, vendors, place purchase orders, etc. A compromised password can be prevented by implementing Two-step authentication. shopify had really delayed support and i Stop Hackers Who Hide Behind Screens and Enable Two-Factor Authentication (2FA) Enabling two-factor authentication (2FA) is a crucial step to take when your Etsy account has been compromised. Thank you @NEI-Arlene for that additional information and your open tickets about this situation. I was able to change the passwor Hi, so my Facebook account was hacked and the page my shopify account was linked to was taken over by the hacker. Is If you have not already, you probably want to turn on Shopify's spam protection reCAPTCHA to help reduce or eliminate spam accounts. The only way it was ever linked to anything Shopify, what is the transfer some money to a Shopify balance account about a year ago after the balance was done I deleted the account from Shopify Hi, thanks so much for your reply, I want to take it as far as I can. com. In today's world, if you're just using Username/Password, chances My website was hacked a few days ago and the person was able to change my bank account information. The police were fantastic but they could not get anywhere. they locked me out of the account and attached their bank account to it. You can follow these steps to request support: Start on this page. In these cases, you need to confirm your identity as part of the login process. I go to my Shopify Common Signs of a Hacked Shopify Site: Unusual redirects, unauthorized admin accounts, and suspicious code injections are red flags. For these reasons I am confident It is in Chinese so I am hoping I am not getting hacked or anything. Shopify is not We can't see your account details over the Shopify Community, but if you contact us through this page we can assist more. Steps: Log in to the email account that you use to log in to Shopify and change the password. Shopify Flow App. They seems to be spammy links to a fifa coins site. One of my payouts successfully went to their bank account. Go to your account settings and navigate to the security or I believe my details were stolen via Shopify and the fraudulent person spent $7000 on my credit card in the USA. My website was hacked a few days ago and the person was able to change my bank account information. Seamlessly log in to your Shopify account. days have gone by and in the meantime Solved: I just created a Shopify account to ask this question because there was no other way to reach out to Shopify. Pre-dispute actions Seamlessly log in to your Shopify account. Ask the Shopify Community. Shopify Design. I am starting with the police report and I will discuss with them how we can take it to the cyber commission. THIS JUST HAPPENED TO ME TOO! I kept getting pop up notifications in my email. It is in Chinese so I am hoping I am not getting hacked or anything. Solved: Hi Shopify support I am in urgent need of help, my domain is managed through Shopify and since yesterday, it is taking me and all my customers to a random website (attached screenshot) instead of my online store. A customer service representative at the company recommended she seek outside legal counsel to resolve Hi, Not the news I was hoping for for sure. Although the Google Transparency Report shows it's safe, there could be hidden malware. Our Shopify account was hacked and our bank account info was changed. Please let me know the approximate time period in which all of your hacks took place. Once you add a new card to your account this is the only card that will be charged. Account message after logging in. total another 25,000 so the total amount lost was 297,000 and no one on shopify end was helpful. Every few days I start a support chat to see what's going on and keep getting told all thee generic answers such as: were Millions of online shoppers may be at risk after a data leak allegedly compromised customer information on Shopify, a leading e-commerce platform trusted by many businesses worldwide. I was right in the middle of moving the month of October so I did not pay attention. A significant percentage of their revenue comes not from monthly fees, but by taking a percentage of gross sales your store Shopify hacked What customer data or records were accessed? Information on your store that is available through our Orders API was accessed, including customer name, billing address, shipping address, email address, phone number, BIN number, last 4 digits of payment card, and details about any products or services purchased. Connect with fellow merchants, share insights, and learn from each other's experiences. I wonder if anyone is experiencing this nightmare and if something in Shopify is being hacked? Shopify community. They simply refuse to respond to tell me HOW the person got access to our payment settings or which orders were affected, etc. Start or grow your business with Shopify. Or maybe linke Hi, thanks so much for your reply, I want to take it as far as I can. Lately, there’s been a lot of buzz about front end performance in the community. I wanted to send an e-mail or call someone. Attackers might also try similar tactics to attack your account by using vishing, voice phishing, and smishing, SMS or text phishing, to gather To prevent Shopify account logins from attackers, Shopify's security systems detect and lock account access when unusual activity is detected. 4. Forwarding this request resulted in the successful creation of an administrator account. Ask us about. Retail and Point of Sale. Track & handle orders, taxes, payouts & much more. Everyone was signed out of every staff account and then the hacker got in the next day without the 2FA working. How is this happening and should I be worried? They are not showing up anywhere in my account dashboard, but I am Get Instagram support for account access issues including hacked or disabled accounts, problems logging in and impersonation. It made software engineer Benedek Gagyi realize how similar it is to security. They never did anything. 297,000 was sent to the wrong bank account. I go to log in and my saved password is incorrect. When I called Shopify, they told me to Hello, I have quite a difficult situation. Get notified when suspicious activity or known attacks occur in your store. someone hacked my store and changed the domain and two steps verification and my login in . Sign up for your 3-day free trial today! Solved: Hi Shopify support I am in urgent need of help, my domain is managed through Shopify and since yesterday, it is taking me and all my customers to a random website (attached screenshot) instead of my online store. Recently, Shopify became aware of an incident involving the data of less than 200 merchants. 11. Store Feedback. Shopify merchants already have access to a world-class Turns out when I'm logged into my Shopify admin account, I don't need the customer's login and password to access their account. Here's what to do: Disputing a charge on your Shopify Balance account If you encounter a transaction that you believe is incorrect in your Shopify Balance account, then you can dispute it. I have not received any e-mails saying the password was reset. com, @em. I’m in the process of trying to get it back. I know Shopify payments, is powered by stripe, however, that bank account in question was never linked to Shopify payments. The only way it was ever linked to anything Shopify, what is the transfer some money to a Shopify balance account about a year ago after the balance was done I deleted the account from Shopify Dear Shopify Support Team, My shopify account has been hacked, and the hacker removed the description from the product page and messed with the set product weight which has caused issues with the shipping prices at the checkout page. Our investigation determined that two rogue members of our support team were engaged in a This is Theodore from PageFly - Shopify Page Builder App. I think it is not correct regardless of whether I had my 2 step set up it Hello, I have quite a difficult situation. Log in to Shopify and change the password for your Shopify account. It says that Shopify has been disconnected from Facebook but the products are still showing up under the page that has been hacked. They offer a more customizable experience and are compatible with most third-party apps. To date, Shopify has never been hacked in a way that Customer Account information has been compromised (they are publicly traded, if this happened, they have 90 days to go public with It doesn’t sound like Shopify is actually hacked, but your computer/password might be compromised. I have Phishing messages can come from a fake account or an account that has been hacked. Traffic: 👤👤 Cost: 💰 Time to ROI: Months Effort: Low. com I am very concerned about this and that there are no live people to get into contact with for these security purposes. We didn't receive a notification from Shopify but rather my staff noticed the irregularity. My account was hacked at the beginning of June and shopify has YET to respond to me after NUMEROUS chats and emails. When I called Shopify, they told me to change the bank Hello Community and Shopify Moderators, I am in urgent need of assistance as I am currently locked out of my Shopify account. If any person have staff access or collaborator access of your store then yes then can login into your store. Shopify is not taking any responsibility and won't reimburse me for my losses which goes beyond the payout such Hi . In order to do so, I will just need to verify your account. Checkout Extensibility Upgrade Short URL hacked by another Shopify store Kitler. Hi there - four of the most important things to do are: 1) secure domain/DNS protection for your domain name 2) activate 2-step authentication for your store 3) be very careful what you add to Shopify; some apps and/or themes purchased outside of Shopify can often have malicious code in them. If you believe that your Shopify Credit business card has been compromised, lost, stolen, or used fraudulently, then you should cancel the card and order a new one immediately upon detection. Recover your Facebook account if you can't access your account email address or mobile phone number. Bo here from Shopify Support! Thank you for reaching out regarding this. I woke up to several emails from Shopify (who I don't use, or knew I had a account with) that things were changed, bank accounts updated, and a two step authentication was added. Mark as New; Bookmark; Subscribe; Mute But there’s a strong chance their account has been compromised if they’re making orders bigger than usual, using a different credit card, from a different location. Canada . Despite having two-factor authentication enabled on my Gmail account, there were no suspicious login attempts or activities recorded. If you don't receive a password My website was hacked a few days ago and the person was able to change my bank account information. com, discount price and instant delivery! Cheap Shopify Stores for Sale, get the biggest deals! Z2U. Select a topic most related to your question or problem. Key Takeaways –. When I called Shopify, they told me to change the bank Hi, Not the news I was hoping for for sure. This morning I randomly received two texts from a 5 digit number saying "Enter ###### as your Shopify authentication code. If you suspect your account has been compromised and you can't access your account to log in, then contact Shopify Support. We would like to show you a description here but the site won’t allow us. I created a new account Thank you for your reply. For that maybe you can reach out to your supplier and they can provide a file on your FTP server to be already in Matrixify or Shopify template. We have a fine jewelry store front on Shopify, which was hacked on a Sunday early morning, preventing us from reacting to the attack rapidly. We immediately launched an investigation to identify the issue--and impact--so we could take action and notify the affected merchants. For the import itself - you would first need to go into the Matrixify (Excelify) app settings and in section "Servers" you can set up the FTP server in the app with details you listed previously. they got the money. com, and @shopify-billpay. Shopify is not taking any responsibility and won't reimburse me for my losses which goes beyond the payout such as advertising fees, Our Shopify account was hacked and our bank account info was changed. I have received three 'test' format emails today from my Shopify account and they are not from me since I have not run any test emails. Shopify Education and Credentials just looked through the thread though and other people having the same issue, so hopefully something on Shopify backend and we are not being hacked (fingers crossed!) 3,897 Bo here from Shopify Support! Thank you for reaching out regarding this. I request to change the password and successfully do Don’t waste your time. Attempts to reach Shopify Support through the Help Center have been No we dont have a Shopify Partner account. Shopify seller Andi Rosenberg is missing about $55,000 in sales after her account was hacked. The ecommerce platform made for you. First, I think is highly unlikely that a Shopify server is hacked. While nothing online is 100% secure all of the time, the chances that your payment gateway was compromised would be very very low. @michelblais if your mail id have owner permission then, no one can steal your store, further please give the only required access to staff or collaborator for completion of their work. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Labels: Labels: Billing & Plans; We recommend Classic Accounts for most stores. _Reach out to Shopify Support directly_: Contact Shopify's support team through their official website or phone number. I did not take this action, and it seems they had access to my email as they were able to set up 2Fa through a ln authenticator app I don't have access to. If you're unable to, select "I don't have an account". I have not received any code and I have tried to 'resend code' but to no avail. I woke up to a ton of emails about a shopify account which was set up using my email. In-person selling. The "spammy" content of that page you shared is 1. Secondly, contact Shopify support advisors right away Phishing messages can come from a fake account or an account that has been hacked. To access our authenticated support, please follow this link: Shopify Help Center . While we’re not able to provide account-specific support via the Community at this time, we’d be happy to assist you through live chat, email, or callback. PPSPY really helped me a lot, I also subscribe to PPSPY Shopify Support will request submission of sensitive documents only through a secure upload page that starts with app. Protecting Against Privilege Escalation Attacks Compromised Shopify Credit business cards. Spend less time and money on fraud and make growing your business your top priority. So again, I just got two texts giving me the same Shop Pay Code. When I called Shopify, they told me to Same has happened to me and lost about $10k. hjtyxvdtyyyxszziiczrxmyuazohdttmfhpvnkrklubx