Xfinity outage credit. Such a waste of time.


Xfinity outage credit All previous power outages restored with power, if battery (like my neighbor) there was No Internet drop. Also, I have not received an answer to my question about upgrading Xfinity to a stable and reliable system. Find out how we send proactive text messages to customers in outages. user_zll9n5. May 13, 2024 · I'm a 30+ year customer. Regrettably, on November 13, 2024, the service outage recurred between 1 PM and 5 PM, indicating that the problem persists. Sep 19, 2023 · Welcome to our Community Forum, @user_72f10e!I know I wouldn't want to pay for service that I couldn't use, so I appreciate you reaching out to us here. Aug 26, 2024 · I tried requesting a credit but the system said I was not eligible for a credit because it could not find an outage at the time. Xfinity has been a nonstop dumpster fire with s*tty service and constant WiFi disconnection. Nov 24, 2024 · @user_k6t4cf, You were a joy to speak with tonight, and I'm so happy we were able to get you taken care of and got that credit applied to your account. Jun 22, 2024 · Since I moved in April of last year and had my service transferred I've been experiencing outages almost every night between the hours of 2am-4am lasting anywhere from 10 minutes to a couple of hours as well as the Comcast/Xfinity website. About 20,000 Comcast customers in Berkeley and beyond lost internet, TV and other services Sunday after vandals in Richmond cut through multiple lines of fiber optic cables. Check your eligibility on the outage credit request page . Xfinity places the responsibility of outreach, status request and credit requests on its customers. Nov 30, 2024 · The Seattle area was hit by a bomb cyclone the night of Tuesday, 11/19. Raleigh Hills Power outage 2:30am-ish Sat, PGE restored Mon 6:40pm-ish. Click "Sign In" if necessary; Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list Dec 27, 2023 · Plus, my cable went out again 2 days later. Xfinity is setting itself up for a class action lawsuit. Not have received an outage credit exceeding $100 in the last 60 days. There is a 'Status Center' and you can 'check eligibility' for credit. I would like to talk to a real person for change. Just to confirm, have you already requested a credit for this interruption earlier today? If you received a credit earlier today, the full day would have already been credited. May 4, 2023 · Outage credit I have experienced outage a lot of times within a month, sometimes last six to eight hours sometimes even longer. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. The criteria seems to be that the issue was not caused by weather, power outage or Sep 24, 2024 · Friday, October 4 @ 4:50 p. Learn how to check for Xfinity service outages using the Xfinity app, xfinity. 3 Messages Mar 28, 2023 · Now the agent says yes there was an outage. Oct 11, 2024 · The most effective way to get outage updates for your area and information about your Xfinity service is to visit our Xfinity is giving me a $5 credit lol Aug 3, 2024 · I was out of service from 7/08 to 7/25 from hurricane beryl. Outage bill credit. I requested a credit online for hurricane Milton and when I put the dates in, it says there was no outage for those dates. They should just apply them. May 11, 2023 · Now Comcast is making it easier to get credits when your internet is offline. Submit a Request. Comcast said most customers had service back by some afternoon, but some outages continued until past noon on Monday. I tried requesting another one via the app due to my internet service having another outage and it says "Your account isn't eligible for a credit at this time. Troubleshooting is still worth a shot Mar 14, 2024 · Hi there and welcome to Comcast user_c9pv2b. Tap to Retry. Jul 9, 2024 · To get started, check your eligibility for a credit on the outage credit request page. The outage map said this is due to improvements Infinity is making, but I don't see how going from periodic outages to daily outages is an improvement. user_wc63u6 Feb 4, 2024 · Also had an outage on February 3rd for about 24 hours. As of earlier today, we have restored 96% connectivity for our Comcast Business and Xfinity customers throughout the CSRA. @lochsoflove @NHLFlyers Amen brother. If you need any assistance with your account and requesting a credit adjustment for time you were without service, please send me a private message. com, or the Outage Map. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop Jul 17, 2024 · I was part of the outage from the hurricane. 40 votes, 91 comments. I am sorry to hear you are not able to request for credit for the days you experienced a service interruption. Such a waste of time. Guess we have that going for us. An official employee replies with a link to request credit online, but other customers complain about the eligibility criteria and the process. How long will it take for our Comcast Business services to be restored if they went down due to a power outage? Show More / Show Less Power must first be restored to your business as well as to the local Comcast network serving your neighborhood before our technicians can begin work to restore your services. Aug 22, 2023 · I tried using the outage credit tool and it says there were no outages during that time period, but I have text messages from Xfinity clearly stating that there was an outage. Submit a Request. Monday, November 25th, 2024 10:56 PM • Type "Xfinity Support" in the to line and select "Xfinity Support" from the Dec 8, 2020 · I had another xfinity service (internet & TV) outage again today (12/21/2020) caused from some maintenance being performed by comcast technicians. Jul 16, 2024 · I'm glad you're doing well, and the storm passed. Jul 18, 2024 · I think its actually evil that these people didnt have service for over a week, tried to get a credit for their outage and failed, and now have to log in and send some random message to xfinity support to try to get a credit. I can't even speak to a representative on the phone until Xfininity returns service. I'm extremely not happy with xfinity's service when they have such outage, whether it's due to weather or not. Dec 4, 2024 · Unfortunately an ETA doesn't matter that much when it's happening every day with no communication as to why and a credit doesn't really help if the outages are a constant and not an uncommon inconvenience. Getting a credit is a frustrating and time consuming process.   My work hours are from 7am to 3:30pm, so from 11am to 3:30 Aug 5, 2024 · @user_d0a8mu Welcome to our community forum! Thank you for reaching out so we can make sure you get a refund for the time you were unable to use your Xfinity service. But she also told me the cause was “congestion of the signal in the poles” (lie) while the first agent told me it was “because they are working on bringing you 10g” (also lie) so who the fuck knows! Nov 20, 2024 · Xfinity My Account — Get updates on outages and report service interruptions. Sep 26, 2023 · You also can submit requests for credits using our Xfinity Status Center. See the pros and cons of this process and the feedback from other customers. My situation is: there has been 4-5 outages in past couple of months, I've requested two credits in September for some of prior outages, for $5 each. These people just dealt with a hurricane. Xfinity knows they did not provide service and the dates and times of the outage. Mar 15, 2023 · I was not aware of this Outage Credit feature until I stubled upon it accidentally. . Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home. When I got them, I played dumb and said I must have been transferred there by mistake. Select "Xfinity Support" from that list. May 11, 2024 · You can request a credit, which asks Xfinity to adjust your bill due to the inconvenience. Jan 2, 2025 · Can you please send us a DM. Find out the policies of other providers and how to negotiate your internet or TV bill. You can provide details about your experience and review your answers before submitting them. A complete overhaul is necessary, but they never realize this. Be logged in with their Xfinity ID. Instead, type "Xfinity Support" there. If you check our status center or Xfinity App and there is an interruption indicated you can request a credit here. 2. Please advise when this will take place. Press Enter to send it Oct 11, 2024 · Make sure you are signed in here in the Xfinity Forum. hit happens its life. I was unable to call Xfinity to report the outage due to no phone service. those changes would cripple small company's. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. I understand it's tough when service is out, and it definitely feels better when you have more details. I would like a credit applied to my account Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Text 266-278 to chat with Xfinity Assistant. Every time I try to ask an agent about this problem on app, it always auto reply me and didn’t let me talk to an agent. A subreddit for the community of UC Berkeley as well as the surrounding City of… May 11, 2023 · Now Comcast is making it easier to get credits when your internet is offline. Learn how to get a credit after an internet outage from Comcast Xfinity by visiting a webpage instead of calling. - An "Xfinity Support" graphic replaces the "To:" line. I will also be switching to a different company that stays on during storms and answers the phone and provides clear and timely information. Fortunately for me, Xfinity sent me a text also to indicate there was an outage. Recently Comcast added the ability to ask for an outage credit right from your account page. Learn about receiving a refund from Xfinity. Official employees reply with the calculation method, the request process and a feedback link. Location is 97219 Portland OR. user_e5fj7a.   Dec 28, 2022 · Tell us more about your experience in the Outage Tips section at the bottom of the page where it says "You may be eligible for a credit. Nov 26, 2024 ·  I’m writing to ask for a six-day credit. Check to see if you are eligible for a credit from a recent interruption: Navigate to the Status Center. Xfinity Community Forum Billing. Does Xfinity just not like Kent? Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. A bit underhanded, but I purposely used their automated system to get an actual person from the wrong department on the phone.   I asked for a credit for this online and only received a credit for 9-27-24 to 9-28-24. The "automatic credit" application gave me a credit of $5. If you have questions about your services, we're here to answer them. Mar 5, 2021 · A customer asks why they are not getting bill credits for outages in their area. The "Xfinity Support" graphic replaces the "To:" line; Type your message in the text area near the bottom of the window; Press Enter to send it; We look forward to working with you further! Jul 19, 2024 · The representative was helpful and checked my outage status, and granted me partial refund of days I lost, 29$ for 11 days of my service. Oct 28, 2024 · Credit: Comcast. how do I get my credit ?? I was without internet for 3 weeks Nov 7, 2024 · The Xfinity App is also a great way to stay informed regarding any issues occurring in the area. I was on the chat for 2 hours on Tuesday, was told I was getting a $40 credit and only got $20. Years and years of mismanagement coupled with poor ownership in Comcast has led to this. and there’s no outage right now but it still doesn’t work ? Check for potential outages in your area that may be affecting your Xfinity Internet, TV, or phone services. I've tried a bunch of different ways to get in contact with a person at the 800-391-3000 so I can get that credit. Wednesday Jan 23, 2024 · Internet out due to power outage. , an outage lasting six hours = one day of credit; an outage lasting 28 hours = two days of credit). Please note that power outages or outages caused by weather or maintenance are ineligible for a credit. I would be more than happy to credit your account for the cost of your service during the downtime. Now outage is happen AGAIN and I couldn’t find an agent. Billshark can help ease your outage outrage. Xfinity Internet & cable STILL out over 4 DAYS since initial outage. " Please add your full name and service address to help us locate your account. 2 Messages. @Damore531 @Xfinity @XfinitySupport our internet has been out for almost 3 hours and we’ve reached the outage credit maximum even though it’s been out 6+ times in the last 3 months, which isn’t our fault you’ll only credit 2. Jul 23, 2024 · A form will launch and determine your eligibility for credit. Aug 2, 2024 · The "To:" line prompts you to "Type the name of a person". I have attempted multiple times to contact customer support during these outages but have been unable to reach a live agent. Oct 26, 2024 · Hi. If I had another option in my apt complex I'd drop Xfinity in a hot min. Power outages caused by hurricanes, storms, wildfires, and other weather-related events can cause interruptions to your Xfinity service. You can always keep up to date on what's going on with Xfinity service in your area with our Status Page and request a credit to be automatically applied to your account for service issues here. Mar 8, 2016 · Part of the Comcast Business Promise is that if you have an outage, they'll give you a bill credit. Oct 1, 2024 · We had an outage from 9-27-24 7:50am to 9-30-24 12:00 noon. Jul 7, 2024 · The customer service Xfinity worthless no any kind of service, not through the chat room not through the call. To get started, check your eligibility for a credit on the credit request page. At Comcast, we strive to ensure that you receive the services that you pay for once the service issues are resolved. user_m2fmwj. Get status information for devices & tips on troubleshooting. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Jul 14, 2024 · Request credit outage Hi I'm reaching out Bec I've been with out Internet since Monday sin the hurricane Beryl hit and my wi-fi came back yesterday the 13 of July and my bill is due today the 14 now I would really like to know if I can at least get credit or the day that I wasn't able to use the WiFi thank you for your time. And would not let me request power outage credit. What about the other days ? 4 days ago · I have recently been experiencing frequent Xfinity outages at my location. However, the My Account Outage Credit is not currently available to California customers. Mar 16, 2021 · A customer asks how to get compensated for using mobile hotspot during a full day outage in March 2021. user_n3dtgu. Would like credit for this service outage. Aug 29, 2024 · I have had multiple outages this week, which has greatly impacted my work. Aug 8, 2023 · Hi I had internet outage pretty much the whole of work hours yesterday, and the Xfinity provided router stopped working for more than a day last month and needed replacement by an Xfinity technician. Sep 15, 2024 · Hello, I had 3 complete outages so far this month and when I try to apply for credit, it says I exceeded the credit limit. Xfinity internet was just restored to my area on 11/29 at 7:55PM. Are y'all going to credit my bill since I've had  3 days of interruptions?? It's Oct 1, 2024 · However, in the last few months, Xfinity has been having outages in our area and I work from home, so during those times I am unable to complete work. May 31, 2024 · Hello - we had 2 unplanned outages in hercules, ca, 94547. 80 to me, but if it is to you, go ahead and give 'em a call once the outage is over and ask for a credit. Dec 6, 2024 · Outage credit. user Mar 13, 2024 · user_8afcz0 Hi there! I'm sorry to hear of the ongoing interruptions. Jan 30, 2024 · How do I apply for outage credit? Jul 11, 2024 · I really hope that obtaining credit for our outages won't be as daunting as I'm dreading it to be. Feb 5, 2024 · Learn how to request a credit for your Xfinity bill if you experienced a service outage. To get the most up-to-date information, you can always visit our status page or use the Xfinity app to view the status of your services and equipment and even troubleshoot any issues that may arise in the future. The lines have been down for a week now and the app says there are no service disruptions in my area. Not Delivered. Xfinity just told me service will be disrupted until September 4th. Sunday, February 4th, 2024 11:43 PM //www. While inconvenient I’ve always been able to get an account credit by visiting the Xfinity status page. Type your message in the text area near the bottom of the window. m. Feb 18, 2021 · I’m writing to ask for a two-day credit. It also took me over a week to get a technician out to my home to determine that my internet outage was caused by faulty equipment outside my home. An official employee provides a link to request a credit through the Xfinity Status Center in My Account. Nov 4, 2024 · This is the third day I have had interruptions with my Internet! It's impossible to get a hold of live person. Aug 17, 2024 · My name is  [Edited] , I am writing regarding an issue l have started on 7/10/2024 when we had an outage around 10:40am MST. Dec 7, 2024 · If you were affected by a recent service interruption, you may be eligible for a credit to your account. Jul 12, 2024 · Xfinity should not require customers to request a credit. A lot of people work from home now, and in 2024, it shouldn't be so hard to keep wifi access after a Cat. If not, you'll see a message that lets you know you're not eligible. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. this happens frequently and it really shouldn't. However when I log in and request credit for a September outage, system tells me that my account has exceeded the limit of eligible credits. At least the assistant my husband spoke to said we can ask for a $3 credit to our account. Tracking Id 9fc82abc-2971-4ef6-ac9d-9811aec6c419. Xfinity Stream — View live TV, get weather updates, and download shows and movies beforehand to watch offline in case you lose power. Feb 19, 2021 · Now that we've got electricity, many of you are asking If you can get a credit or refund for cable and internet service you couldn't use this week because of the power outages. However this past year there have been numerous outages each month some lasting extended time periods. Will we get a letter to give to our phone provider to possibly be compensated for over usa Jul 23, 2024 · I would like to request a credit on my next bill due to no internet service from July 8-14. 00 credit against monthly bill for outages over on hour but less than two and $50. Oct 8, 2024 · Service interruption credits are calculated based on the time period you are without service, and rounded up to the next day (e. Sep 28, 2024 · Hello! I experienced a significant outage last night starting at 8:50 and I am not sure when it came back on but it was out for hours. g. How do I reach someone (not a computer) with the additional information to indicate there was an outage for my credit? Submit a Request. From there you will simply just answer the questions! Please let me know if this helps. Looks like something went wrong. Bill credit for outage. I had to make over a dozen calls, to comcast and then to the cabling contractor - and the process took a month. When I tried to report it, it said it had te be less than 7 days . 80. Aug 7, 2024 · Outage credit. If your scenario meets the criteria, a credit is automatically applied and viewable in My Account. With their commitment to getting our customers online as quickly as possible after Hurricane Helene, a category 4 hurricane and one of the most devastating hurricanes to hit the US, our hard-working emergency response team, comprising of technicians, construction and maintenance experts, has predominately restored 99% storm-impacted Comcast Business and Xfinity Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. In previous year there would be may 1-2 outages per year. Refresh. I had internet, cable & phone outages on 2/16/20 and 2/17/20. Feb 4, 2023 · Outage credit limit Hello, I was wondering what is the limit for outage credits. Oct 28, 2024 · I tried to go to the link and request an outage credit for internet and TV (10/17/24-10/22/24) but the link is not working correctly and trying to give me $5 for only 10/21/24. Oct 14, 2024 · Here is my list of outages (I have pictures of my TV and screenshots of the app), yet, when I try to get a credit, the app says there were no outages found on the days I am requesting. com Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. - As you are typing a drop-down list appears. Communication was non existent, just the stupid text messages that gave you no information. Nov 25, 2024 · Outage credit. Went down around 8pm 9/2 and still no ETA or any kind of update when service will go up. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I get texts Jan 24, 2024 · Went online to check for credit eligibility for the extended lack of service. Even the SMS messages that were sent on the day of the outage were messed up. Over the last month, my service area has experienced almost daily outages, many for hours at a time. It was every day for 10-14 days, then Oct 17, 2022 · Monday, October 17th, 2022 1:05 PM. Closed Comcast Xfinity Issues Reports Latest outage, problems and issue reports in social media: MoDogs (@MoDogs2) reported 12 minutes ago. Anyway, I submitted a request for service credit. Dec 2, 2024 · Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. No xfinity Internet & cable ( despite guaranteed service with power outages, lol ). Oct 24, 2024 · @rolltwins - Thank you for posting your concerns with these automated emails, and thanks for taking the time to provide an update for the community's sake! I'm very glad to hear that you received a swift resolution through the Xfinity Assistant (we love providing self-service features to make things as easy as possible for you). Friday, December 6th, 2024 7:51 PM. Feb 15, 2021 · Hello krissyk34, thanks for sharing the link. So I'm not sure why it shows no outage then. Keep in mind even if you have power, and you don't see Xfinity techs working near you, they are out there working! This means the Xfinity network is still impacted or is without power somewhere. Sep 25, 2024 · I would like to request an outage credit as the internet was down since 4AM, I have had to use my mobile hotspot in order to complete documentation for work that is using up my services data. I haven't been able to access my account, billing, stream, etc. 00 credit for outage over 2 hours (outages for any reason including maintenance with utility power outages or weather related events excluded). Dec 1, 2023 · The best Xfinity can provide is an outage map with false claims on restoration times. What's the ETA? What's the cause of the outage? Jun 16, 2024 · xfinityuser4 Our team can look into your service interruption concerns today. My service was finally restored last night (9 days) I go to fill out the outage credit and it will not let me put in the 9 days, says I have to select 7 days or less. Xfinity Community Forum Credit for extended outage. I was unable to contact Xfinity/ Find outage information for Xfinity Internet, TV, & phone services in your area. Jul 15, 2024 · Have been a customer for years for cable internet and home security  have been without service july8-14 only given $25 credit this morning (monthly bill is $354!)  neighbor just received Feb 7, 2024 · Can we get credit when we’ve been without Comcast service for 4 days now due to Covid power outage? Power outage credit. For my inconvenience, I would like a credit added to my account. No information when it’s gonna be restored . user_8ga8hy. As much as that would benefit us why should xfinity pay for an outage bc of a DUI DRIVER OR a tree falling down. Dec 13, 2024 · If you think you're experiencing an internet outage with your Xfinity Internet service, there are a few steps to troubleshoot the problem: Check for outages on Xfinity's My Account; Check for outages using the Comcast Outage Map; Set up text message alerts for outage updates; Troubleshoot or reboot all of your internet devices Oct 31, 2023 · Accordingly, I believe a financial penalty makes sense such as $25. Xfinity outage credit. What should I do now? Feb 28, 2023 · Hello @user_34e194, thank you for reaching out to Xfinity on our Forums!We appreciate you creating a public post regarding a credit for a service interruption. Wednesday, August 7th, 2024 3:31 AM • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop Certain types of outages, such as power outages at the customer’s home and outages caused by inclement weather, don’t qualify for this credit. xfinity. Our teams are diligently working on areas with significant network damage, including Appling, the City of Augusta, Louisville and Martinez, while also addressing individual home and business outages. Living without basic services such as Xfinity Internet, Cable TV and phone is bad enough; the added burden of trying to recoup some of your financial losses can be overwhelming. We'll, I'm experiencing one now. Jan 23, 2024 · Service went out January 18th and is still out. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. 1 Message. Just coz there are limited options this company literally abuses customers like this and takes no ownership of their actions. Feb 2, 2024 · When a credit is applied for an interruption the credit amounts to a full day’s worth of service even if the interruption was for a few hours. Please provide some guidance, thank you! I just got out of an outage and decided to contact Xfinity/Comcast since I had nothing else to do until the internet was back on. To qualify for the credit, customers must: 1. Check eligibility" click that link. U. So far, no luck at all. We were affected for several days due to the storm and I was in direct communication through texts with Xfinity being updated on the status of the outage. I like free hit as much as the next guy but it's not feasible to expect . So I select 7 days just to see what happens. After 45min I ended up with a $20 credit. Arden Arcade is going on 19+ hours without Xfinity service. Now it is automatically applied just by clicking the request a credit button. I want a credit for the 4+ hours that I was without internet, cable and house phone. request credit for outage. Type your message in the text area near the bottom of the window; Press Enter to send it Oct 15, 2024 · How does comcast expect to compensate those customers that have been without internet for an entire month. You can’t control the weather, but the Xfinity Response Center can you help you stay connected during an unexpected event. Oct 3, 2024 · I live in Garden City, Ga and have not been able to get any outage map information. Comcast/Xfinity hasn't provided an update in two days. Please advise how to get a proper credit. Either way, I'll be switching to another provider after this. Once the service interruption is cleared we would have you go to the support center and login with your Xfinity ID. How sneaky of Xfinity to not give credit proactively and to not inform customers regarding this option to receive credits for outages and to sneak the "Outage Credit" button somewhere in the vast unnecessary information on their website. You need to input a time period, so since we are still during the outage, you can't determine the end of the time range. May 16, 2024 · For the last month, my Xfinity internet service has REPEATEDLY been dropping, and outages of over 100 people have been getting reported on Xfinity’s website. Expected outage time frame per xfinity service status checker was supposed to be from approx 12/21/20 5:35am CST and finish by 12/21/20 @ 1:05pm CST. I've typically been able to request a credit online for their outages, but I did for the outage that they had yesterday for 8+ hours in my area and it said I am ineligible! Oct 1, 2024 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Personally talking to Xfinity would not be worth $4. I'm not mad or disappointed at any representative, they are just doing their work. I had complete outage of internet, cable & phone beginning 11/20/24 thru 11/25/24 (total of six days and nights). Your information was not submitted. A form launches to determine eligibility for the credit. Let me know if you have any questions. 2 Minutes to Recover Service Credit for Xfinity Outage. user_qiuwwx. Jun 6, 2023 · You can in fact ask for credit, once the issue will be resolved. Nov 14, 2024 · Additionally, a credit of $40 was applied to my account as compensation for the previous disruptions. Oct 1, 2024 · A user asks how to get credit for unplanned outages that affect their phone, TV and internet service. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. However they might not know they can claim a credit, don't remember the exact outage dates, or are too busy to call. @user_v7ga8w We have a self-service option for credits needed due to service interruptions. May 8, 2021 · We are offering a simplified one-time outage credit experience for qualified customers who report their service outage through the Xfinity Status Center in My Account. Out 1/13/24 approx 11am-1/18/24 approx 500pm. Note: The minimum credit amount applied to the customer's account online is $5. Jun 26, 2024 · user_c6nv9t, Thanks for taking the time to visit XFINITY for help with the credit request. 1 storm. When signed in, scroll down to the area titled "Tips in case of an outage" there is a link section to request a credit, which utilizes our Xfinity Assistant in determining any recent interruptions in your area. Many Comcast customers experience some kind of outage each month. When I tried to request for outage credit I get this message: "Your account isn't eligible for a credit at this time. Xfinity WiFi Hotspots — Xfinity Internet customers can access millions of Xfinity WiFi hotspots available nationwide. Once there, you can direct your messages to "Xfinity Support. Nov 9, 2024 · The "To:" line prompts you to "Type the name of a person". If your account meets all requirements for eligibility, including not having reached the maximum credit limit, a credit will be applied automatically. Looking for reimbursement for the time my service was not a Jul 25, 2024 · The "To:" line prompts you to "Type the name of a person". 5/21 from 12:14 to 12:51, and 5/30 from 2:17 to 2:47 - the entire xfinity infrastructure at our place was out: tv, internet. Sep 24, 2024 · Tuesday, October 22 @ 2:40 p. No longer do you need to call Comcast and wait on hold to talk to an agent for a credit. The ticket was closed - comcast said that it had been run, when that did not actually happen. 12 minutes up the road the internet is fine and they are also using Xfinity. You can check for updates and even set up text alerts by texting “OUT” to 266278 to check for any issues in the area, which is really helpful and something I personally rely on for situations like this. 147K subscribers in the berkeley community. No service of any sort! Oct 28, 2024 · Credit: Comcast. Dec 1, 2023 · It was 4pm, then 9pm, and now 2am tomorrow. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Sep 23, 2020 · Hello! Have a few questions-- 1/ Are Comcast Business outage refunds automatic, or do I have to contact Comcast every time? 2/ We (zip code 95051) had an extended outage earlier today from 12:53AM Feb 9, 2024 · @user_w0twph Hello, we know how important it is for you to be connected and ensure that you have the service you need! Even while services are offline, if you have access to a cell phone, with or without mobile service, you should have access to connect with emergency services if needed. Oct 16, 2022 · I had alot of follow up that needed to be done to get the cable installed. If you pay $144/month, and it's out for an entire day (or 1/30th of a month) then they should reimburse you $4. Nov 26, 2024 · Incredible, Xfinity internet outage was 24+ hours due to some network issue they had and yet, they say "Your account isn't eligible for a credit at this time" -We couldn’t find any eligible outages during the time frame you provided. ymqliy lxpvxa vcpzoqdb skdgh atxy ednez hgwa ttqe kglmjy zvob