Eurostar customer service email address Contact us via email using our online form. | Read 1,381-1,400 Reviews out of 1,491 Join the 2,148 people who've already reviewed Eurostar. 60 – 119 minutes: 30% of the cost of the affected leg: 25% of the cost of the affected leg 120 – 179 minutes: 60% of the cost of the affected leg Jun 27, 2024 · Eurostar travel news and service information. Do you have a booking with Eurostar? © 2025 Eurostar International Ltd. Phone +44 20 4614 2568. If a customer misses their flight because of a delayed Eurostar train, they should contact their airline’s customer service department regarding compensation. as well as top quality customer service. Eurostar Multimedia LLC 2302, Vision Tower, Business Bay, Dubai – United Arab Emirates Tel: +971 4 451 4444 Fax: +971 4 451 4441 If you encounter this problem or you see 'Service unavailable', please go to the ticket desk in the station on departure from where we will be able to issue you with your tickets. Submit your claim. office@eurostar. To contact us with a comment or complaint, fill in our Contact Us form and a member of our team will get back to you as soon as they can. com of bel: In Nederland: +31 20 532 15 60; In België: +32 2 586 18 04; In Frankrijk: +33 1 86 65 30 41; In Duitsland: +49 30 91739258 Robert E, based in London, GB, is currently a Customer Service at Eurostar, bringing experience from previous roles at Eurostar, ARIIX and GIMO Global Interactive Marketing Online Ltd. You can also visit our help pages for any questions regarding your booking and travel. Finally, a problem with my new laptop's settings prevented access to my Club Eurostar account, and Email from Eurostar Customer Care confirming my Eurostar tickets (for some reason) and a tiny bit of text at the bottom saying they had refunded me £168 on 11/12/20 BUT THEY HADN’T AND DIDN’T. Customer Support E-mail: ©2017 by Eurostar Appliances. 30. Furthermore I enjoy being part of a team but also comfortable working alone. If there are no more Eurostar trains to your destination on your day of travel, please contact Eurostar Customer Service so we can help get you home safely as soon as possible. Eurostar helped me with 3 things on my last trip: the company I booked the trip with wouldn't let me access the booking, so Eurostar helped. Rocketreach finds email, phone & social media for 450M+ professionals. Currently searching for a new role to build on my existing skills and experience whilst developing new ones as well. Jul 19, 2020 · This data may be sent to our internal services, in the strict context of the contact form. Exception: have you encountered a delay on a train of the Eurostar Group? Or do you have a complaint about a journey operated by Trenitalia? Please contact the Eurostar or Trenitalia customer service Get Caroline Dupé's email address (c*****@eurostar. Get Francois Rouet's email address (f*****@eurostar. After travelling on trains through Germany, France and Belgium conveniently and without any hassle, at Eurostar in Brussels the experience took a terrible turn. . Eurostar customer service department will handle the claim, and a single bank transfer will be processed for all passengers. Speak with the train operator directly. | Read 221-240 Reviews out of 1,488 Contact Jaguar customer service for all inquiries and questions by phone (1-800-4-JAGUAR), e-mail, mail or by visiting your local retailer. Get a quote or email groups@eurostar. Our teams are working hard to respond to calls and emails as quickly as possible. Otherwise, you can write to: Eurostar Corporate Communications Eurostar International Ltd Kings Place | 6th Floor | 90 York Way London N1 9AG United Kingdom To contact us with a comment or complaint, fill in our Contact Us form and a member of our team will get back to you as soon as they can. Selected topics : Manage your delay Exchange or cancel To use a self-service machine, you’ll need your booking reference and the credit or debit card you used to book the ticket. Médiateur La Médiation SNCF Voyageurs The Médiation SNCF Voyageurs provides a free, independent alternative dispute resolution service (ADR) for Eurostar passengers. Join the 2,092 people who've already reviewed Eurostar. spinks@highspeed1. You can reach NS customer service 24 hours per day. Send Get a quote or email groups@eurostar. com or • by phone: +44 3448 242524 (09:00-17:00 UK time, Monday to Friday) Group bookings and enquiries. Please contact our customer service team via the Contact Us form if you require support with an exchange. The authenticity of the customer service contact information for Eurostar has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system. Join us and you’ll be part of a dynamic, connected, cosmopolitan team that feels at home in five countries. Get Simon Gent's email address (s*****@eurostar. Sales. Customer Service. Get Lucie Balance's email address (l*****@eurostar. The Administration Service Fee does not apply when booking or amending online and Flexiplus bookings. Can I change my booking? Can I cancel my ticket and get a refund? Can I choose my seat? Our customer service team is available: Monday to Sunday - 08:00 - 20:00 (CET time) For travel to or from London (St Pancras International) you can write to: Eurostar Contact Centre 2nd Floor Kent House 81 Station Road Ashford Kent TN23 1AP United Kingdom To let us know how your Otherwise, call us on +44 (0) 3432 186 186 or get in touch on Facebook/Eurostar or Twitter @eurostar and your details will be passed onto the Traveller Care team. The study explores factors contributing to service quality, the relationship between service quality and customer satisfaction, and challenges faced by Otherwise, call us on +44 (0) 3432 186 186 or get in touch on Facebook/Eurostar or Twitter @eurostar and your details will be passed onto the Traveller Care team. Eurostar Contact Centre – France. We welcome assistance dogs on board. 00 and tactically by customer-facing teams to help improve customer Eurostar Contact Centre, Place Marcel Broodthaers 4, 1060 Saint Demandez un devis ici et écrivez-nous à groups@eurostar. Can I change my booking? Can I cancel my ticket and get a refund? Can I choose my seat? You can reach our team via phone or email. Delay between two stations at arrival on the DB network the 29/06/2024 Because of infrastructure problems on the DB network the 29/06/2024, the Eurostar traffic will be disrupted. Eurostar Help Centre. To book a trip for 10 or more passengers, please call our Customer Service Centre, open from 09:00 to 17:00. Robert E has 1 email on RocketReach. wendy. Club Eurostar Log in op je account van Club Eurostar om: Punten te gebruiken, in te wisselen of te delen. Our customer service team is available: Monday to Sunday - 08:00 - 20:00 (CET time) For travel to or from London (St Pancras International) you can write to: Eurostar Contact Centre 2nd Floor Kent House 81 Station Road Ashford Kent TN23 1AP United Kingdom To let us know how your Voor reizen naar of vanaf Londen (St Pancras) schrijf naar: Eurostar Contact Centre 2nd Floor Kent House 81 Station Road Ashford Kent TN23 1AP Verenigd Konkinkrijk Als je een claim hebt ingediend bij ons Traveller Care-team, maar niet tevreden bent met het antwoord, of als je binnen drie maanden geen antwoord hebt ontvangen, dan kun je contact To find out more about NeuroStar ® Advanced Therapy or where treatment is available near you, please provide your contact information and a Neuronetics customer service representative will contact you. En fonction de votre destination finale, nous vous proposerons une prise en charge adaptée et personnalisée. Eurostar Contact Centre - Belgium. Beheer je boeking opties zijn niet beschikbaar voor Eurostar SNAP boekingen. 0333 320 3411. Managing your booking, selecting seats and options for getting your tickets Trade Sales – General enquiries about Eurostar and making a booking Contact us: • by email: eurostarforagents@eurostar. BUSINESS-TO-BUSINESS ENQUIRIES. PHONE 844-SHOP-WSS LIVE CHAT Click the Live Chat button on the lower right hand side of this page. If the group members cannot agree on which option they want to take or do not want to put in a group claim, they must each make their own separate online claim via eurostar. Compensation Eurostar. for Group booking requests on Eurostar (travel from/to London), you can contact us: • by email: groups@eurostar. Our advisors are at your service at +33 1 84 91 91 91 (Monday to Friday, from 10:00 to 17:00). AWP Assistance UK Limited FCA registration number is 311909. com or Eurostar Contact Centre - Belgium. why not? I lost a lot of money and wasn’t even able to travel with my pass. Eurostar International Ltd, 6th Floor, Kings Place, 90 York Way, London, N1 9GE Dec 3, 2019 · This report investigates the quality of customer service delivered by Eurostar staff. If you wish to claim compensation following a delay or make a complaint, remark, or suggestion about your international train journey (for all bookings except Eurostar or Trenitalia) or SNCB International services in general, please contact our customer service department using the form below. eurostar customer service email address. Web related support available by calling 03448 224 777 (Monday-Friday 08:00-22:00 and Saturday-Sunday 09:00-17:00). 00 and tactically by customer-facing teams to help improve customer To contact us with a comment or complaint, fill in our Contact Us form and a member of our team will get back to you as soon as they can. By postal mail. com to find out more. Eurodespatch Eurostar · Experience: Eurostar · Education: University of Cape Coast · Location: London · 37 connections on LinkedIn. + Eurostar Trains phone number Contact Us GENERAL INFORMATION. Jun 30, 2024 · Eurostar travel news and service information. co. Caroline Dupé Email & Phone Number | Eurostar Customer Service Team Member Contact Information Get Lucie Balance's email address (l*****@eurostar. About. Eurostar's dedicated business travel programme and booking platform. I sent several emails to the customer service of interrail and they do not respond to me. Je accountgegevens bij te werken. California AB 1200. Join the 2,129 people who've already reviewed Eurostar. 23rd December an email from Eurostar Customer Care saying I’d be refunded £27 for the delayed outward journey, which they did. You can also reach us on the phone: +44 (0)3448 224 800 for English +33 (0)1 86 65 30 41 for French ; Our team is available: Monday to Friday - 08:00 - 18:00 (UK time) For any other travel excluding travel to or from London: Email thalysgroups@eurostar. It employs a qualitative research approach, utilizing a questionnaire distributed to 40 Eurostar employees. Am I entitled to compensation for any delays? The subscription pass application form must be completed online on the Eurostar website or by phone with a Eurostar Customer Service Center agent. com of bel: voor Engels +44 (0)3448 224 800; voor Frans +33 (0)1 86 65 30 41; Voor alle andere reizen, exclusief reizen van of naar Londen: Een offerte aanvragen. Browse our FAQ. Our customer service team is available: Monday to Sunday - 07:00 - 19:00 (UK time) Media Enquiries If you have any media-related queries, please email press. Anne Apers has 1 emails on RocketReach. Our response times may be a little longer than usual. com) and phone number at RocketReach. Payment methods and facilities; Obtain a receipt; Delays, refunds, and complaints. Jun 29, 2024 · In this case, keep your ticket and receipt and contact Eurostar Customer Service to request a refund after the journey. You’ll get an automatic email reply to let you know that we’ve received your message. 01 70 70 60 88. Échangez vos points contre des billets gratuits ou à prix réduit. | Read 1,381-1,400 Reviews out of 1,491 Customer service enquiries. Ticket refunds and changes Customer Service at Eurostar · I pride myself on my strong organisational and planning abilities enabling me to achieve targets set by others in a timely manner. Operations Manager. | Read 141-160 Reviews out of 1,506 Contact our customer service by telephone on 02/607 30 00. 00 and tactically by customer-facing teams to help improve customer Our customer service team is available: Monday to Sunday - 07:00 - 19:00 (UK time) Media Enquiries If you have any media-related queries, please email press. Mail groups@eurostar. Eurostar, TGV, ICE etc. You can contact our customer service by phone, email, or online chat. PARKING ENQUIRIES. Dec 15, 2024 · Outstanding customer service. Jun 27, 2024 · Eurostar travel news and service information. Employer Active 2 days ago Eurostar Communications LLC 710, The Business Center Khalid Bin Waleed Street, Burjuman Bur Dubai, UAE Tel: +971 4 666 3444. Eurostar Logistics LLC 598-389, Dubai Investment Park Dubai, UAE Tel: +971 55 200 9995. If you want to be part of our team, you can consult all the job offers through the following link. 00. Please note that a service fee of €5 is charged for printing tickets in the ticket office in the Netherlands. Outstanding customer service. | Read 661-680 Reviews out of 1,494 Here the summary of service that we have lost after the takeover of Thalys by Eurostar: - reduced the points earnings for frequent travellers (avantage level) from 2x points to 1,25x points - no more lounge access - no more cheap tickets on routes served both by Thalys and Eurostar (especially Brussels-Amsterdam) - no more seat selection - no Laurent Bellan joined Eurostar as Head of Customer Systems in 2012, becoming Chief Information Officer (CIO) three years later. ) Online contact with NS customer service: Contact form; Webcare: @NS_online; Chat: chat with NS customer service; Telephone: +31 30 751 5155 NS Business Card: +31 30 - 300 1111. Zo kunnen we We love hearing from satisfied customers, but sometimes there's a problem that needs addressing. spinks Laurent Bellan joined Eurostar as Head of Customer Systems in 2012, becoming Chief Information Officer (CIO) three years later. At any time, you are entitled to access, rectify, limit, obtain portability and delete your personal data by contacting our customer service or via the Rail Europe customer account. Si vous souhaitez envoyer une lettre au service client Eurostar, adressez votre courrier à : Eurostar Traveller Care team Kent House 81 Station Road Ashford Kent England TN23 1AP. Finally, a problem with my new laptop's settings prevented access to my Club Eurostar account, and Jun 30, 2024 · Eurostar travel news and service information. Bien que les annulations et les retards soient rares, Eurostar tient à dédommager les voyageurs qui peuvent If you encounter this problem or you see 'Service unavailable', please go to the ticket desk in the station on departure from where we will be able to issue you with your tickets. Jun 28, 2024 · Eurostar travel news and service information. EMAIL help@shopwss. - END - About Eurostar Eurostar's ambition is to grow from 19 to 30 million passengers a year, and thus become the backbone of sustainable travel in Europe. Soucieux de vous offrir un service de qualité, nous nous engageons à vous assister dans la recherche d’une solution de prise en charge. Eurostar Looking for help with your Eurail trip or a quick guide? Read the frequently asked questions and find out how to contact us. Meer hulp nodig? De beste manier om contact op te nemen is via ons contactformulier. We manufacture, import and distribute Small Kitchen Appliances for the past 20 years. Otherwise, you can write to: Eurostar Corporate Communications Eurostar International Ltd Kings Place | 6th Floor | 90 York Way London N1 9AG United Kingdom Eurostar Contact Centre – France. Anne Apers, based in Ghent, BE, is currently a Customer Service Representative at Eurostar. How to reach a person at Eurostar Main: (+44) 20 7922 6180 Or use this link to find the address for your local company. com ou appelez. 08432 186 186. How can I get in touch with Eurostar? Can my child travel alone? If so, what travel documents are required? What documents do I need to bring? Otherwise, call us on +44 (0) 3432 186 186 or get in touch on Facebook/Eurostar or Twitter @eurostar and your details will be passed onto the Traveller Care team. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Momentum Services Limited. Contact eurostar customer service jobs. Join the 2,098 people who've already reviewed Eurostar. Anne Apers holds a 1982 - 1984 Professionele bachelor lerarenopleiding SO in French, English, history @ Odisee Hogeschool. If you’re collecting from the ticket office, the cardholder will need to be present with ID. marzo 17, 2022. Here are several ways to reach us. Sort by: relevance - date. NOTE: if you are travelling from The Netherlands and encounter this problem, please contact our Eurostar customer service department. Contacter Eurostar par courrier. 25+ jobs. Prop65. Experience: Proven expertise in customer service excellence, ideally within the transport, hospitality or travel industry. Eurail helps! Contact presse Si vous souhaitez recevoir un dossier de presse et pour toutes autres demandes de presse, envoyez un e-mail à l’adresse press. Check travel details for delays, track work and any service updates. GENERAL MEDIA AND PR EVENTS ENQUIRIES. Your experience can help others make better choices. com website, these Terms and Conditions must be accepted, along with the Club Eurostar Terms and Conditions. I needed special assistance and they provided an outstanding service. To contact us with a comment or complaint, fill in our Contact Us form What is Advance Passenger Information (API)? You must provide your Advance Passenger Information (API) before you travel to/from the UK. Join the 2,130 people who've already reviewed Eurostar. Call an advisor SNCF Connect Voted Customer Service of the Year 2025* Eurostar is a New York based company. UK Bank Holidays, 09. | Read 981-1,000 Reviews out of 1,513 Email from Eurostar Customer Care confirming my Eurostar tickets (for some reason) and a tiny bit of text at the bottom saying they had refunded me £168 on 11/12/20 BUT THEY HADN’T AND DIDN’T. Mail thalysgroups@eurostar. | Read 681-700 Reviews out of 1,506 Jun 30, 2024 · Eurostar travel news and service information. pour un service en If you do not receive your confirmation email within 48 hours, please contact our customer service team who will be able to help. View Felix Addo’s profile on LinkedIn, a professional community of 1 billion members. Gagnez 1 point pour chaque € dépensé. Je puntenoverzicht te bekijken. Vous pouvez aussi nous écrire à : Eurostar Corporate Communications Eurostar International Ltd. In the Netherlands: +31 20 532 15 60; In Belgium: +32 2 586 18 04; In France: +33 1 86 65 30 41; In Germany: +49 30 91739258; Alternatively, you can email at thalysgroups@eurostar. uk. com. Please submit your claim or comment through the contact form below. Monday to Friday, 09:00 to 18:00 Eurostar International Ltd, 6th Floor, Kings Place, 90 York Way, London, N1 9GE Otherwise, call us on +44 (0) 3432 186 186 or get in touch on Facebook/Eurostar or Twitter @eurostar and your details will be passed onto the Traveller Care team. Core Competencies: Strategic thinking, foresight, and ability to translate customer needs into actionable business strategies. Or request a quote online. In the case the customer subscribes online on the eurostar. Get 5 free searches. At Eurostar, we’re busy making Europe’s most loved travel experience better than ever. Also on twitter they haven’t been answering. If you encounter this problem or you see 'Service unavailable', please go to the ticket desk in the station on departure from where we will be able to issue you with your tickets. Otherwise, you can write to: Eurostar Corporate Communications Eurostar International Ltd Kings Place | 6th Floor | 90 York Way London N1 9AG United Kingdom Managing your booking, selecting seats and options for getting your tickets. How can I get in touch with Eurostar? Find out how to contact us Can my child travel alone? If so, what travel documents are required? Under 12 years old: must travel with a responsible person aged 16 or older. Eurostar Customer Service email address Eurostar Email address format CFO email address for Eurostar Chairman email address for Eurostar : First Bus (FirstBus, First Buses, First Essex Bus, First Bus Scotland) First Bus Managing Director Email address - Ms J Bell LinkedIn page for Ms J Bell : Website for First Bus First Bus Email address format Sep 25, 2024 · Eurostar and KLM continue to develop their air-rail product for customers between Amsterdam and Brussels, which has already led to a reduction in flights between the two cities. Monday to Friday, 09:00 to 18:00. Dynamic and ambitious, we’re always on the lookout for new ways to improve what we do. A non-refundable Administration Service Fee of £20 / €24 applies to all customers who contact our Customer Service Team and request to make a new booking and £10 / €12 for a change to an existing booking which can be managed online. Phone number is 08432 186186 then select your language and then option 6. 2. See all the best ways overall to get in contact with Eurostar Trains ASAP. ) Contact for companies Unhelpful, irresponsible Eurostar Customer Service, overly bureaucratic procedures that even staff don't understand. hs1parkinghelp@ncp. · Experience: Eurostar · Location Once you’ve collected your ticket you have the flexibility to travel on another Eurostar train. You can contact the Médiation SNCF Voyageurs in English or French either online or by post. To request a press pack or for any media-related issues please contact: Eurostar Corporate Communications Can I get confirmation of my delay, so I can claim on my Jun 30, 2024 · Eurostar travel news and service information. EUROSTAR CUSTOMER SERVICE ENQUIRIES. Check the hours and availability of our contact center. Email. How do I check if my company has Eurostar corporate rates before I sign up to Eurostar For Business? Service information Check live departures and arrivals, see our latest travel updates and find out what to do if your trip doesn't go to plan. You can exchange your Eurostar ticket up to 1 hour before departure if you have a connecting ticket as part of your booking. Otherwise, you can write to: Eurostar Corporate Communications Eurostar International Ltd Kings Place | 6th Floor | 90 York Way London N1 9AG United Kingdom If you'd still like to get in touch, please tell us a little bit about yourself and your question by filling out the details below. Please check all of the information before clicking on the button. SOUTHEASTERN CUSTOMER SERVICE ENQUIRIES. Weekends – 09. Feb 7, 2023 · Inscrivez-vous GRATUITEMENT à Club Eurostar. Monday to Friday, 08:00 to 18:00 (UK time) Weekends - 08:00 to 15:00 (UK time) UK bank holidays - 08:00 to 15:30 (UK time) The Special assistance line is open as above. Jun 29, 2024 · Eurostar travel news and service information. They will then make contact with you via your preferred method (email, phone or letter). Eurostar Contact Centre - Netherlands. com CUSTOMER SERVICE HOURS Monday - Sunday 9AM - 6PM (PST) MAILING ADD Soucieux de vous offrir un service de qualité, nous nous engageons à vous assister dans la recherche d’une solution de prise en charge. Customers leaving the airport In accordance with the PRR (Passenger Rights Regulation), if a customer’s arrival in Brussels-Midi or Antwerpen-Centraal is delayed by 60 minutes or more I’m making a wheelchair booking - what do I need to know? Take a look at our special travel needs page Guide and assistance dogs. Contact Contact Eurostars hotel Company In this section we provide you with all contact details and information for our luxury hotels, and also that of the different departments of the chain. Monday to Jan 11, 2024 · Then contact the Eurostar customer service on line. Please do not contact the station reception for train enquiries. Join the 2,133 people who've already reviewed Eurostar. To use a self-service machine, you’ll need your booking reference and the credit or debit card you used to book the ticket. Station Reception (Open 07:00 - 23:00 daily): 0207 843 7688 How can I get in touch with Eurostar? Find out how to contact us Can my child travel alone? If so, what travel documents are required? Under 12 years old: must travel with a responsible person aged 16 or older. Before Eurostar, Laurent spent ten years at the global pharmaceutical company, Bristol Myers Squibb, where he was IT Director for the French business and then Director for Enterprise Web in the US. info@highspeed1. | Read 1,401-1,420 Reviews out of 1,506 May 28, 2024 · Join the 2,104 people who've already reviewed Eurostar. Lines are open Monday to Friday 08:00 to 18:00. rupture de correspondance: demande prise en charge Contact. com gives us a call, from: Our customer service team is available: Monday to Sunday - 07:00 - 19:00 (UK time) Media Enquiries If you have any media-related queries, please email press. Kings Place | 6th Floor | 90 York Way London N1 9AG United Kingdom Contact Eurostar via their generic web contact form; Call Eurostar customer service from the UK at (044) 03432 186 186; For customers outside the UK, call 44 (0)1233 617 575; So you can cut through their automated phone system, DoNotPay created a service for our members to jump the phone queue. 00 to 16. Apr 20, 2022 · I had urgent questions as my tickets didn’t arrive in time (or got lost), and they do not have a contact number…. General questions about travelling with Eurostar. Eurostar Contact Centre - UK. Unfortunately, Eurostar will charge 10 pounds per Eurostar Help Centre. Enter your search term here Search Book a ticket Browse Help by Category. Eurostar Traveller Care Kent House, 81 Station Road Ashford Kent TN23 1AP (For international trains, see the contact details for NS International below. The subscription pass application form must be completed online on the Eurostar website or by phone with a Eurostar Customer Service Center agent. P lease address your request to the company you bought your tickets from. Live departures and arrivals Eurostar International Ltd, 6th Floor, Kings Place, 90 York Way, London, N1 9GE Nov 12, 2024 · Call Eurostar Trains customer service faster, Get Support/Help, Pricing Info and more. Oct 7, 2024 · Eurostar is a high-speed rail service connecting London with Avignon, Brussels, Lille, Lyon, Marseille and Paris. Otherwise, call us on +44 (0) 3432 186 186 or get in touch on Facebook/Eurostar or Twitter @eurostar and your details will be passed onto the Traveller Care team. London N1 9SJ. NS International customer service Managing your booking, selecting seats and options for getting your tickets. 0345 322 7021. Booking, payment, and receipts. kjg akrw onfdbxi nimhy vduo kshvou kphoung bqrnw faudw gjmj